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Computer FAQ
January 7, 2015

This week: Telephone call Part - 2

The following is TeamViewer response to misuse of their product. They have good hints and directions to not have this type of scam happen to anyone else. The response is long and I will be using the next three weeks columns for it.

Hello Sir

We are sorry to hear that you have been contacted in this way.

There have been several cases of systematic fraud using our software, originating mainly from India. In most cases, private persons from the UK, USA or Australia are contacted by telephone.
As you described in your e-mail, the similarities of most fraud calls are:

- A call by a person with a strong Indian accent is received
- Caller states that he/she is calling from Microsoft or certified by Microsoft (more information can be found here: http://www.microsoft.com/security/online-privacy/msname.aspx - Microsoft will NEVER make cold calls!)
- It is stated that error reports from the victim's computer have been received (caused by viruses etc.)
- Victims are led to the Windows Event Viewer (Start -> Run -> "eventvwr")
- "Support" or (fake) service contracts are offered
- A remote control program such as TeamViewer or AMMYY is used to connect to the victim's computer
- Free anti-virus tools or so-called "scareware" are installed. They are using free products like ours and several other free anti-virus systems, charging the customer for installing these. We have already contacted the vendors of the anti-virus programs used. They are also investigating this matter.
There have also been several cases of "fake refunds": instead of receiving a refund payment, money was stolen from the bank accounts in question. Generally, we recommend victims to contact their bank, a consumer protection organization and a trustworthy IT support company. In most cases, the payments that have been made can be refunded by the bank, and any malicious software installed by the callers can be removed by the IT support company. We can also determine and block the TeamViewer ID used by the scammers if we are provided with the victim's ID.


‘til next week

Robert
360-497-3130 Cell

ComputerFAQ #729

Please send your questions to
Computerfaq@highwayshopper.com

 

By snail mail to:
ComputerFAQ
P. O. Box 372
Randle, WA 98377

360-497-3130 Cell

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Index to Past ComputerFAQ Columns:
Current back to 2012

older ones were deleted because the computer industry has changed
immensely in the past several years.

January 7, 2015 Telephone Call - Part 2

December 24, 2014 Telephone Call - Part 1

December 17, 2014 System Restore, Repair and ReLoad

December 10, 2014 Moving - AGAIN!

December 3, 2014 Cryto-Locker Ransomware Virus-Part 3

November 26, 2014 Cryto-Locker Ransomware Virus-Part 2

November 19, 2014 Cryto-Locker Ransomware Virus-Part1

November 12, 2014 Windows 7, 8, 8.1, and 10 PART 3

November 5, 2014 Windows 7, 8, 8.1, and 10 PART 2

October 29, 2014 Driver Update Programs

October 22, 2014 Windows 7, 8, 8.1, and 10 PART 1

October 15, 2014 Free IS NOT Free

October 8, 2014 Fall PC Check-Up 2

October 1, 2014 Fall PC Check-Up 1

September 24, 2014 Internet Browers

September 17, 2014 Getting to the Internet - Part 3

September 10, 2014 Getting to the Internet - Part 2

September 3, 2014 Getting to the Internet - Part 1

August 27, 2014 Keep Software CURRENT

August 20, 2014 Passwords- Part 3

August 13, 2014 Passwords- Part 2

August 6, 2014 Passwords

July 30, 2014 Upgrade Windows 8.0 to 8.1

July 23 2014 Create Systems Restore Disk-part 3

July 16, 2014 Create Systems Restore Disk-part2

July 9, 2014 Create Systems Restore Disk-part1

July 2, 2014 Windows 8.1 Tips

June 25, 2014 Changing Sounds on Your PC

June 18, 2014 Windows 8 Part 2

June 11, 2014 Windows 8

June 4, 2014 System Restore

May 28, 2014 How to Read an E-Mail Scam

May 21, 2014 Microsoft Phone Scam

May 14, 2014 Viruses, AdWare and PUP's

May 7, 2014 Problems, Problems, Problems with HACKERS

April 30, 2014 Upgrade to Windows 8.1

April 23, 2014 USB 1-2-3

April16, 2014 Windows XP IS DEAD

April 9, 2014 REMOVING the LV Maintenance Virus

April 2, 2014 LV Maintenance VIRUS Beware!

March 26, 2014 MalWare Bytes Anti-Virus Program

March 19, 2014 Why Anti-Virus Does Not Catch Them All

March 12, 2014 Is Your PC Really Protected????

March 5, 2014 Trick to Outwit Viruses

February 26, 2014 Resetting Hardware

February 19, 2014 Phishing Emails

February 12, 2014 More On Viruses

February 5, 2014 Windows XPWhat to Do With Machine-Part 3

January 29, 2014 Windows XPWhat to Do With Machine

January 22, 2014 Windows XP to be Discontinued

January 15, 2014 New Year - CLEAN UP Your PC

January 8, 2014 Moving AGAIN
December 18, 2013 Viruses
December 11, 2013 Windows 8.1 - Part 2
December 4, 2013 Windows 8.1 - Part 1
November 27, 2013 Internet Explorer 11
November 20, 2013 How To Remove Virus Part 2
November 13, 2013 How To Remove Virus Part 1
November 6, 2013 Cryto Locker Virus
October 30, 2013 Power Supplies and Power Strips
October 23, 2013 Hacked! My E-mail was HACKED!
October 16, 2013 View Home Page As You Like It Part 2
October 9, 2013 View Home Page As You Like It
October 2, 2013 PUPs Cause Slow Browsing
September 25, 2013 Smart Phones
September 18, 2013 Bits, Bytes, Kilo, Mega and Giga
September 11, 2013 ScamAGAIN - RansomWare and Remote Control
September 4, 2013 ScamAGAIN - Get "Dummy" Credit Card
August 28, 2013 Backing Up Your PC-Part 2
August 21, 2013 Backing Up Your PC-Part 1
August 14, 2013 Troubleshooting Internet Connections
August 7, 2013 Cooling Fans and Temperature
July 31, 2013 Windows 8.1 Part 2
July 24, 2013 Windows 8.1 Part 1
July 17, 2013 Windows XP Expires April, 2014
July 10, 2013 PC Won't Boot AND Toolbars
July 3, 2013 Helpful Hints - 2nd Users on Your PC
June 26, 2013 PC SCAM - Part 2
June 19, 2013 PC Money SCAM-READ THIS
June 12, 2013 CAUTION New Viruses AND Trojans
June 5, 2013 WIFI vs Cable
May 29, 2013 On-Line Help-BEWARE
May 22, 2013 Faxing With Multi-Function Printers
May 15, 2013 Scanners and Software
May 8, 2013 Battery Replacement May Be Necessary
May 1, 2013 Zombies Search Your Personal Info
April 24, 2013 Java and Adobe Updates NOT to be Ignored
April 17, 2013 Passwords And Email
April 10, 2013 Spring Cleaning-The Inside
April 3, 2013 Spring Cleaning for Your PC
March 27, 2013 Microsoft WORKS Great Substitute for Office
March 20, 2013 Windows 8 UPDATE
March 13, 2013 Helpful Equipment
March 6, 2013 Build Your Own PC
February 27, 2013 Build Your Own PC
February 20, 2013 More Help with Viruses
February 13, 2013 VIRUSes How Did I Get It?????
February 6, 2013 VIRUSes EXPECT A BAD YEAR!
January 23, 2013 Protect Your Computer from JAVA Vulnerability
January 16, 2013 Driver Update Managers
January 9, 2013 Unwanted Programs & Tools Bars
January 2, 2013
Randome Loss Of Interne
December 19, 2012 Recovery Disks
December 12, 2012 Warranty Service Part 2

December 5, 2012 Warranty Service
November 28, 2012 Printer Paper Jams - Again
November 21, 2012 Time For New PC?
November 14, 2012 Printer Paper Jams
November 7, 2012 LapTop Fan Coolers
October 31, 2012 Name Brand Replacement Parts
October 24, 2012 Facebook - What's Wrong
October 17, 2012 Waste Of Money
October 10, 2012 Phantom Printers
October 3, 2012 E-Mail Programs
September 26, 2012 Scammed-Clean/Up Your Comp-POP UP
September 19, 2012 What's Wrong With Facebook?
September 12, 2012 Backing Up Your Data
September 5, 2012 Microsoft UPDATE Your Updates-II
August 29, 2012 Microsoft UPDATE Your Updates-I
August 22, 2012 Your Digital Life and Death
August 15, 2012 System Reload
August 8, 2012 Windows 8 On the Road
August 1, 2012 DSL Modems
July 25, 2012 PC Cameras & Your Privacy
July 18, 2012 Recycle Bin and File extensions Part 2
July 11, 2012 Recycle Bin and File extensions
July 4, 2012 DNS changer due date
June 27, 2012 Rebooting
June 20, 2012 Windows 8 REDUX-Again
June 13, 2012 Windows 8 REDUX
June 6, 2012 Hard Reset
May 30, 2012 Important: Updates & Systsem Time
May 23, 2012 SSD Drives
May 16, 2012 User Accounts
May 9, 2012 July 9 "Internet Doomsday" Botnet
May 2, 2012 Recycle Bin
April 25, 2012 USB Disconnecting
April 18, 2012 Passwords - Part 3
April 11, 2012 Passwords - Part 2
April 4, 2012 Passwords - Part 1
March 28, 2012 Back Up Your BackUp
March 21, 2012 WINDOWS 8 Part 2
March 14, 2012 WINDOWS 8 Part 1
March 7, 2012 Update Your PC to Windows 7
February 29, 2012 Update Your PC to Windows 7
February 22, 2012 Update Your PC to Windows 7
February 15, 2012 On Removing Unwanted Programs
February 8, 2012 Re-Install Windows OP System
February 1, 2012 Re-Install Windows OP System
January 25, 2012 Install WI-FI in Your Home? Part 3-Hardware
January 18, 2012 Install WI-FI in Your Home? Part 2-Hardware
January 11, 2012 Install WI-FI in Your Home?
January 4, 2012 Updates AGAIN!

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