Computer FAQ
August 14, 2013

This week: Troubleshooting Internet Connection Problems
You power up your PC and click on your browser, and you get the message “Internet Explorer cannot display the web page.” Now what? Since Internet Explorer 6, a line is displayed on that page that reads, “Diagnose connection problems.” If you click on this line, I.E. runs a script that performs several commands, resets your Internet connection from your network interface card, and tries to talk to your router and reset the connection with it, and finally tries to connect to a Microsoft site to see if the connection has been established. During any of these commands, the script looks for any error codes, and after it is done, it displays if the problem has been fixed. If not, it tries to give you a hint at where the problem may be. That part of the script is not very accurate, but many times just running the script will fix many of the easier problems.
If you are running WIFI in Windows 7 or 8 and you see the WIFI signal in the systray (lower right side of your screen), and it has a yellow triangle with an explanation point telling you that there is a problem with your WIFI connection, you can right-click on the WIFI icon and get a pop-up menu with two options: “Troubleshoot problems” will start the troubleshooting script, which does a better job of fixing problems than the XP version; “Open Network and Sharing Center” is a utility that serves as the interface for Windows 7 to do just about anything required to your Internet connection. At the top of the screen is a diagram of your network which indicates your PC, your router/modem, and connection to the Internet. If there is a red X anywhere on that pictograph, there is a problem with your connection, and if you click on the X, the troubleshooter will start and try to fix your connection. Windows 8 does not display the graphic of your network but does have the same “runs troubleshooter” button. This troubleshooter will fix maybe half of the problems with connections, even after a reboot or two, so keep this in mind; it may save you some time and money. If the troubleshooter does not fix the problem, it is time to either call your ISP or your PC tech. Internet Explorer is the only browser that has this script; Firefox and Chrome just pop up a screen that gives some hints at what could be wrong, but do not try to correct the problem for you.

‘til next week

Robert - 360-497-3130 Cell

ComputerFAQ #659

 

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Index to Past ComputerFAQ Columns:

August 14, 2013 Troubleshooting Internet Connections
August 7, 2013 Cooling Fans and Temperature
July 31, 2013 Windows 8.1 Part 2
July 24, 2013 Windows 8.1 Part 1
July 17, 2013 Windows XP Expires April, 2014
July 10, 2013 PC Won't Boot AND Toolbars
July 3, 2013 Helpful Hints - 2nd Users on Your PC
June 26, 2013 PC SCAM - Part 2
June 19, 2013 PC Money SCAM-READ THIS
June 12, 2013 CAUTION New Viruses AND Trojans
June 5, 2013 WIFI vs Cable
May 29, 2013 On-Line Help-BEWARE
May 22, 2013 Faxing With Multi-Function Printers
May 15, 2013 Scanners and Software
May 8, 2013 Battery Replacement May Be Necessary
May 1, 2013 Zombies Search Your Personal Info
April 24, 2013 Java and Adobe Updates NOT to be Ignored
April 17, 2013 Passwords And Email
April 10, 2013 Spring Cleaning-The Inside
April 3, 2013 Spring Cleaning for Your PC
March 27, 2013 Microsoft WORKS Great Substitute for Office
March 20, 2013 Windows 8 UPDATE
March 13, 2013 Helpful Equipment
March 6, 2013 Build Your Own PC
February 27, 2013 Build Your Own PC
February 20, 2013 More Help with Viruses
February 13, 2013 VIRUSes How Did I Get It?????
February 6, 2013 VIRUSes EXPECT A BAD YEAR!
January 23, 2013 Protect Your Computer from JAVA Vulnerability
January 16, 2013 Driver Update Managers
January 9, 2013 Unwanted Programs & Tools Bars
January 2, 2013
Randome Loss Of Interne
December 19, 2012 Recovery Disks
December 12, 2012 Warranty Service Part 2

December 5, 2012 Warranty Service
November 28, 2012 Printer Paper Jams - Again
November 21, 2012 Time For New PC?
November 14, 2012 Printer Paper Jams
November 7, 2012 LapTop Fan Coolers
October 31, 2012 Name Brand Replacement Parts
October 24, 2012 Facebook - What's Wrong
October 17, 2012 Waste Of Money
October 10, 2012 Phantom Printers
October 3, 2012 E-Mail Programs
September 26, 2012 Scammed-Clean/Up Your Comp-POP UP
September 19, 2012 What's Wrong With Facebook?
September 12, 2012 Backing Up Your Data
September 5, 2012 Microsoft UPDATE Your Updates-II
August 29, 2012 Microsoft UPDATE Your Updates-I
August 22, 2012 Your Digital Life and Death
August 15, 2012 System Reload
August 8, 2012 Windows 8 On the Road
August 1, 2012 DSL Modems
July 25, 2012 PC Cameras & Your Privacy
July 18, 2012 Recycle Bin and File extensions Part 2
July 11, 2012 Recycle Bin and File extensions
July 4, 2012 DNS changer due date
June 27, 2012 Rebooting
June 20, 2012 Windows 8 REDUX-Again
June 13, 2012 Windows 8 REDUX
June 6, 2012 Hard Reset
May 30, 2012 Important: Updates & Systsem Time
May 23, 2012 SSD Drives
May 16, 2012 User Accounts
May 9, 2012 July 9 "Internet Doomsday" Botnet
May 2, 2012 Recycle Bin
April 25, 2012 USB Disconnecting
April 18, 2012 Passwords - Part 3
April 11, 2012 Passwords - Part 2
April 4, 2012 Passwords - Part 1
March 28, 2012 Back Up Your BackUp
March 21, 2012 WINDOWS 8 Part 2
March 14, 2012 WINDOWS 8 Part 1
March 7, 2012 Update Your PC to Windows 7
February 29, 2012 Update Your PC to Windows 7
February 22, 2012 Update Your PC to Windows 7
February 15, 2012 On Removing Unwanted Programs
February 8, 2012 Re-Install Windows OP System
February 1, 2012 Re-Install Windows OP System
January 25, 2012 Install WI-FI in Your Home? Part 3-Hardware
January 18, 2012 Install WI-FI in Your Home? Part 2-Hardware
January 11, 2012 Install WI-FI in Your Home?
January 4, 2012 Updates AGAIN!