Computer FAQ
June 19, 2013

This week: Watch out! Part - 1
Two clients were hacked this last week; this is the first story:
This first hack is the scariest. My client was surfing the web when a screen popped up, locking her keyboard and PC. The top line read “System Failure” and a red triangle with an explanation point in it. The second line read “THE FBI FEDERAL BUREAU OF INVESTIGATION” with DOJ, FBI and Microsoft security logos. The third line read “All activities of this computer has (sic) been recorded. All your files are encrypted. Don’t try to unlock your computer.”

To paraphrase the rest of the pop up screen, the user had been subjected to violation of copyright and related rights laws by using or distributing copyrighted material. It goes on to say that to avoid prosecution and to release the PC requires sending a $450.00 GreenDot Money Pak within 72 hours to avoid prosecution. There is an icon to use to order the Money Pak. This is, of course, just a scam; our government would not use a third-party money wire service to collect funds, and only courts can impose fines. This is just to get $450.00 from you, but at least it does not ask for your credit card number, as so many of these scams do.

An interesting item is that this scam used the laptop’s camera to take a picture of my client and embed it in the pop-up, along with some very phony IP address and incorrect location information. I find this very interesting as although this FBI scam has been around for a long time, the timing is perfect, now that we are all worried about what the government knows about us. I would expect variations on this theme to include NSA, CIA, and Homeland Security warnings.

When you get one of these, shut your PC down immediately, press and hold the power button until your PC shuts down. Do not worry about shutting it down normally; if you wait, you may very well lose your data, and if you have a network with several PC’s on it, it could infect them. I did find information on this issue that may be helpful with other issues.

This PC had two user accounts, enabling me to log into the second account and use it to run antivirus programs that scan the entire hard drive and not just the user’s files and to clean the virus.

Next week, the other scary scam.
‘til next week

Robert - 360-497-3130 Cell

ComputerFAQ #651


Please send your questions to

By snail mail to:
P. O. Box 372
Randle, WA 98377

360-497-3130 Cell

Index to Past ComputerFAQ Columns:

June 19, 2013 PC Money SCAN - READ THIS
June 12, 2013 CAUTION New Viruses AND Trojans
June 5, 2013 WIFI vs Cable
May 29, 2013 On-Line Help-BEWARE
May 22, 2013 Faxing With Multi-Function Printers
May 15, 2013 Scanners and Software
May 8, 2013 Battery Replacement May Be Necessary
May 1, 2013 Zombies Search Your Personal Info
April 24, 2013 Java and Adobe Updates NOT to be Ignored
April 17, 2013 Passwords And Email
April 10, 2013 Spring Cleaning-The Inside
April 3, 2013 Spring Cleaning for Your PC
March 27, 2013 Microsoft WORKS Great Substitute for Office
March 20, 2013 Windows 8 UPDATE
March 13, 2013 Helpful Equipment
March 6, 2013 Build Your Own PC
February 27, 2013 Build Your Own PC
February 20, 2013 More Help with Viruses
February 13, 2013 VIRUSes How Did I Get It?????
February 6, 2013 VIRUSes EXPECT A BAD YEAR!
January 23, 2013 Protect Your Computer from JAVA Vulnerability
January 16, 2013 Driver Update Managers
January 9, 2013 Unwanted Programs & Tools Bars
January 2, 2013
Randome Loss Of Interne
December 19, 2012 Recovery Disks
December 12, 2012 Warranty Service Part 2

December 5, 2012 Warranty Service
November 28, 2012 Printer Paper Jams - Again
November 21, 2012 Time For New PC?
November 14, 2012 Printer Paper Jams
November 7, 2012 LapTop Fan Coolers
October 31, 2012 Name Brand Replacement Parts
October 24, 2012 Facebook - What's Wrong
October 17, 2012 Waste Of Money
October 10, 2012 Phantom Printers
October 3, 2012 E-Mail Programs
September 26, 2012 Scammed-Clean/Up Your Comp-POP UP
September 19, 2012 What's Wrong With Facebook?
September 12, 2012 Backing Up Your Data
September 5, 2012 Microsoft UPDATE Your Updates-II
August 29, 2012 Microsoft UPDATE Your Updates-I
August 22, 2012 Your Digital Life and Death
August 15, 2012 System Reload
August 8, 2012 Windows 8 On the Road
August 1, 2012 DSL Modems
July 25, 2012 PC Cameras & Your Privacy
July 18, 2012 Recycle Bin and File extensions Part 2
July 11, 2012 Recycle Bin and File extensions
July 4, 2012 DNS changer due date
June 27, 2012 Rebooting
June 20, 2012 Windows 8 REDUX-Again
June 13, 2012 Windows 8 REDUX
June 6, 2012 Hard Reset
May 30, 2012 Important: Updates & Systsem Time
May 23, 2012 SSD Drives
May 16, 2012 User Accounts
May 9, 2012 July 9 "Internet Doomsday" Botnet
May 2, 2012 Recycle Bin
April 25, 2012 USB Disconnecting
April 18, 2012 Passwords - Part 3
April 11, 2012 Passwords - Part 2
April 4, 2012 Passwords - Part 1
March 28, 2012 Back Up Your BackUp
March 21, 2012 WINDOWS 8 Part 2
March 14, 2012 WINDOWS 8 Part 1
March 7, 2012 Update Your PC to Windows 7
February 29, 2012 Update Your PC to Windows 7
February 22, 2012 Update Your PC to Windows 7
February 15, 2012 On Removing Unwanted Programs
February 8, 2012 Re-Install Windows OP System
February 1, 2012 Re-Install Windows OP System
January 25, 2012 Install WI-FI in Your Home? Part 3-Hardware
January 18, 2012 Install WI-FI in Your Home? Part 2-Hardware
January 11, 2012 Install WI-FI in Your Home?
January 4, 2012 Updates AGAIN!