Computer FAQ
May 29, 2013

This week: Online Help - BEWARE
There are many circumstances that require calling a help desk to resolve a problem; i.e., Internet service providers for connectivity issues, but in the last month or so several of my clients have used online help desks and have called me after a less than satisfactory experience to fix the resulting issues. Some were scammers, the ones obtained from a popup on your monitor that indicates you have errors on your PC, and instructing you to click for help from their highly trained techs to fix your PC. When you click on the link, the tech will do nothing without your credit card number, after which they access your PC over the Internet and play inside, tell you that it’s fixed, go away, and you discover your PC has more problems than it had before the “help desk” intervened.  And, most likely, they have downloaded all your personal data, and you have a recurring charge on your credit card, and you cannot find the company again. The other helpdesk used is CenturyLink. They have expanded into PC support as well as Internet support, but the word I have from people who have used their services is that their techs are poorly trained and have a finite script to work from, typically unable to fix the problems and often causing more damage.
 I understand when your PC is down you want it fixed ASAP, and waiting for someone to come out to help you or take it to them is very time consuming, but you know who is working on your machine and where to find him/her. I usually back up your hard drive before I start working on it and keep a copy for about a year in case something happens to your hard drive so a copy of your pictures is available. Yes, I can use the current remote support options, but I prefer to be on site, and if your Internet connectivity has problems, there is no way to connect to your PC. So please do not click on any “Help Desk” link that may pop up from the Internet; instead, have a person you know work on your PC to keep your personal data personal.
‘til next week
Robert - 360-497-3130 Cell
ComputerFAQ #648

 

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Index to Past ComputerFAQ Columns:

May 29, 2013 On-Line Help-BEWARE
May 22, 2013 Faxing With Multi-Function Printers
May 15, 2013 Scanners and Software
May 8, 2013 Battery Replacement May Be Necessary
May 1, 2013 Zombies Search Your Personal Info
April 24, 2013 Java and Adobe Updates NOT to be Ignored
April 17, 2013 Passwords And Email
April 10, 2013 Spring Cleaning-The Inside
April 3, 2013 Spring Cleaning for Your PC
March 27, 2013 Microsoft WORKS Great Substitute for Office
March 20, 2013 Windows 8 UPDATE
March 13, 2013 Helpful Equipment
March 6, 2013 Build Your Own PC
February 27, 2013 Build Your Own PC
February 20, 2013 More Help with Viruses
February 13, 2013 VIRUSes How Did I Get It?????
February 6, 2013 VIRUSes EXPECT A BAD YEAR!
January 23, 2013 Protect Your Computer from JAVA Vulnerability
January 16, 2013 Driver Update Managers
January 9, 2013 Unwanted Programs & Tools Bars
January 2, 2013
Randome Loss Of Interne
December 19, 2012 Recovery Disks
December 12, 2012 Warranty Service Part 2

December 5, 2012 Warranty Service
November 28, 2012 Printer Paper Jams - Again
November 21, 2012 Time For New PC?
November 14, 2012 Printer Paper Jams
November 7, 2012 LapTop Fan Coolers
October 31, 2012 Name Brand Replacement Parts
October 24, 2012 Facebook - What's Wrong
October 17, 2012 Waste Of Money
October 10, 2012 Phantom Printers
October 3, 2012 E-Mail Programs
September 26, 2012 Scammed-Clean/Up Your Comp-POP UP
September 19, 2012 What's Wrong With Facebook?
September 12, 2012 Backing Up Your Data
September 5, 2012 Microsoft UPDATE Your Updates-II
August 29, 2012 Microsoft UPDATE Your Updates-I
August 22, 2012 Your Digital Life and Death
August 15, 2012 System Reload
August 8, 2012 Windows 8 On the Road
August 1, 2012 DSL Modems
July 25, 2012 PC Cameras & Your Privacy
July 18, 2012 Recycle Bin and File extensions Part 2
July 11, 2012 Recycle Bin and File extensions
July 4, 2012 DNS changer due date
June 27, 2012 Rebooting
June 20, 2012 Windows 8 REDUX-Again
June 13, 2012 Windows 8 REDUX
June 6, 2012 Hard Reset
May 30, 2012 Important: Updates & Systsem Time
May 23, 2012 SSD Drives
May 16, 2012 User Accounts
May 9, 2012 July 9 "Internet Doomsday" Botnet
May 2, 2012 Recycle Bin
April 25, 2012 USB Disconnecting
April 18, 2012 Passwords - Part 3
April 11, 2012 Passwords - Part 2
April 4, 2012 Passwords - Part 1
March 28, 2012 Back Up Your BackUp
March 21, 2012 WINDOWS 8 Part 2
March 14, 2012 WINDOWS 8 Part 1
March 7, 2012 Update Your PC to Windows 7
February 29, 2012 Update Your PC to Windows 7
February 22, 2012 Update Your PC to Windows 7
February 15, 2012 On Removing Unwanted Programs
February 8, 2012 Re-Install Windows OP System
February 1, 2012 Re-Install Windows OP System
January 25, 2012 Install WI-FI in Your Home? Part 3-Hardware
January 18, 2012 Install WI-FI in Your Home? Part 2-Hardware
January 11, 2012 Install WI-FI in Your Home?
January 4, 2012 Updates AGAIN!